Root2Go | The perfect online partner to power your business in the age of Remote Working
In a landscape of unsure conditions and remote work, “Root2Go gives us the current market edge at the moment,” says Bo Barletta, GoReefers’ Customer Success Manager. “To my knowledge there aren’t any similar products out there are present. Prior to the global Covid pandemic, we were always technologically based, so we were ready for the shift to remote working as our entire platform was online.”
Root2Go is a GoReefers product powered by GoSolutions and is a round-the-clock online information and reporting dashboard where customers can follow the journey of their cargo along the supply chain, from farm to receiver. It’s one hub where you can access updated sailing schedules, arrival dates, manage and view logistics online and see what time your produce is meant to arrive. Whatever your product or position, you can stay on top of your supply chain with the innovative digital intelligence of Root2Go, where 24/7 visibility (reporting software and client care) is one click away.
As global freight experts striving to ensure a smooth and effortless service to our customers, we are YOUR one-stop hub for your global logistic solutions of perishable cargo. As industry leaders, we pride ourselves on our well-established industry knowledge and our ability to understand, meet and exceed our clients’ needs and expectations.
The only platform you need in the age of remote working
“One of our clients who recently switched from office to remote working found it so much easier and more user-friendly to be able to do all bookings online. They could now do bookings individually and not have to manually input all information into an excel sheet before emailing it to us,” says Bo. “Clients generally have to provide certain booking information, but now all they need is on the electronic platform. In addition, they can see what has been actioned and when. It has vastly reduced the number of emails sent as everything is automatic. Clients now have a peace of mind while using Root2go.”
Our GoReefers clients are scattered across South Africa (Free State, Hoedspruit, Northern Cape Town, Western Cape and Africa (Namibia, Zimbabwe and more. They range from producers (farmers who export) to producer exporters (who own their own farms but additionally source fruit from other farms too) and traders (who purchase from exporters).
Logging into Root2Go has enabled them to access live information and business intelligence reports as well as track and manage daily operations; allowing them to make more informed business decisions AND save money. Two of our clients’ favourite Root2Go features include the sailing schedule and executive business intelligence reports.
Cutting back on the calls and the digital paper trail
Instead of having to call and email us to follow up and get responses to queries, you as a client will have all that live info at your fingertips. This won’t take away from the personalised customer service element but it allows both client and staff to cut back on the number of emails sent and unnecessary phone calls. Customers can still welcome to call us at GoReefers, but the more urgent queries can be prioritised and both parties save hugely on time.
One main new feature recently rolled out for our clients is the ability to have documentation approved online. Before you would need to email documentation with the risk that it would just get lost. Now we can upload documentation for an accuracy check and approval and the client can do everything online.
Powering your business beyond the 8-5 office hours
One of our GoReefers clients was contacted and asked: “How do you manage it all and work 18 hours a day? Our client replied: “We finish work at 5pm. We don’t need to worry, GoGlobal takes care of it all for us.”
The Root2Go Online Platform has the ability to transcend the limitations of the 8-5pm working hours limitations and clients have the advantage of all the information at their fingertips. Clients don’t have to wait for us to refresh information or constantly update them. The platform suits all work hours. If you start work at 4am, you don’t need to wait for us to update you, you can start working and see live information whenever your work day begins.
Innovative Digital Intelligence is one click away
Root2Go places 24/7 visibility and tracking at your fingertips. Whether you’re tending to your vineyards or on the go, you’re always one click away from live supply chain insights such as bookings, business intelligence, schedules, tracking and reporting software.
With Root2Go’s live dashboard you can:
- Access live information and reports from one hub.
- Track and manage daily operations.
- Make more informed business decisions.
- Save time and money.
- Make online bookings and view progress.
- Clients can check their transport statues thanks to the interaction between GoRoad and Root2Go.
- Set up and adjust notifications to suit the information you require. For example you can set “stuck” notifications at transshipment ports (transit ports) and discharge ports, for stacks that are opening and arriving vessels.
- See which stock is available online from cold stores to generate and allocate all packing lists.
- Harness business intelligence and have an executive summary/higher level overview of client shipments. Managers can view the entire logistics chain and see if there is something outstanding i.e If the ship is about to arrive and the forms are still outstanding.
- Container tracking is reduced to one step: Before clients would have to visit multiple shipping lines websites. Now instead of having to visit five different websites, Root2Go allows them to see the same info on one platform.
- One online platform to see all vessel schedules. Instead of a few different websites, there is only one platform you will need to visit to see all vessel schedules and routes. Root2Go uses different sources to ensure better accuracy.
GoReefers is part of the Goglobal umbrella brand, a collection of full-service freight logistics companies – a culmination of over 19 years of client satisfaction, staff expertise, and industry leading innovation. With seamless integration of services, GoGlobal is a one-stop-hub providing clients with specialist supply chain services, solutions, and industry leading IT innovations.
Contact us at GoGlobal to get your perishable cargo on the move with GoReefers.
For more information on how Root2Go can help power your business, visit https://www.goglobal.group/ now.
